Customer Care

BASIX Sub-K iTransactions Limited Customer Grievance Redressal Mechanism

The customer can register a complaint, if, he/she is not satisfied with the services provided by the company,through any of the following channels, as stated below.

1. Toll Free Helpline Number

The customer may call to this Toll Free Helpline Number 1800 258 5566 and register the complaint. The Help Desk Team will issue the token number to the customer after updating the complaint and customer can also send mail to customercare@subk.co.in and register the complaint.
Timings: 08:00 A.M. to 08:00 P.M. on working days.

2. Letter Communication

The customer may write a letter to the Nodal Officer in the below address.
The Nodal Officer, Customer Grievance Redressal
BASIX Sub-K iTransactions Limited
5-1-664/665, 3rd Floor,
Surabhi Arcade, Troop Bazar,
Bank Street, Koti, Hyderabad-500001, Telangana, India.
Tel: 040-66375600, Fax: 040-66375602.
The customer will get the complaint acknowledgement copy from the Nodal Officer through post.

E-mail

The customer may write an e-mail to customergrievance@subk.co.inand the Nodal Officer will acknowledge the complaint.

Complaint Box

The customer may walk to the CRM Office and drop his/her complaint letter into the Complaint Box.

5. Complaint Register

The customer may approach to the CRM Office and ask for the complaint register andfill thedetails in the prescribed format.

6. If, the complaint is not redressed within 30 days,
the customer may appeal to the Managing Director of the company in the below address:
The Managing Director
BASIX Sub-K iTransactions Limited
5-1-664/665, 3rd Floor,
Surabhi Arcade, Troop Bazar,
Bank Street, Koti, Hyderabad-500001, Telangana, India.
Tel: 040-66375600, Fax: 040-66375602.
Note: The Nodal Officer will review the complaint of the customer and will respond to thecustomerwithin7 working days from the date of receipt of the complaint.